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Customer Service

Support

At Photoflex we’re proud to be here for you after you’ve made your purchase to provide on-going support. Our Photoflex Product Support includes online availability of instruction manuals, how-to videos, helpful articles, product specifications and free telephone technical support.

Need Help with Product?

Call Customer Service at 800-486-2674, Monday – Friday 8:00 AM to 5:00 PM Pacific Time. You may also chat with a customer service representative during those hours or contact us via email at any time. sales@photoflex.com

OEM Information

Photoflex’s manufacturing OEM capabilities will save your company time and money because your fixed costs will be reduced. Your revenue and profits will increase due to faster time to market with innovative proven products that will delight your customers. Click here for more information.

Return Policy

For Returns, Repair or Warranty Service: You must contact Customer Service Photoflex to receive a Return Merchandise Authorization (RMA) number before sending products. The Return Authorization number must appear on or near the shipping label. Photoflex reserves the right to determine whether the returned merchandise is to be repaired, replaced, or returned. The customer is responsible for the shipping cost for the return shipment. Photoflex will bear no responsibility for any items returned without following these procedures.

Learn Lighting from the Pros?

Our easy-to-read lessons will guide you through the process. From equipment setup, to lighting strategies, to the final results. Nowhere else will you find lessons as detailed or as descriptive. We walk you through the process every step of the way. Learn from the pros and turn yourself from fledgling photo enthusiast into a photographic sensation. Visit Photoflex Lighting School

Online Printer Friendly Rebate Form for Specials

SKU Product Name Uploaded
UM-RUD72 72” Shoot Through Umbrella April 25, 2014
UM-ADH72 72” Silver Umbrella April 25, 2014
UM-ADH30 ADH 30” Silver Adjustable Umbrella April 25, 2014
UM-ADH45 ADH 45” Silver Adjustable Umbrella April 25, 2014
AC-B222SM Adjustable ShoeMount 2 April 25, 2014
AC-ADJSMHWRE Adjustable ShoeMount Rotating Hardware April 25, 2014
UM-ADW30 ADW 30” White Adjustable Umbrella April 25, 2014
UM-ADW45 ADW 45” White Adjustable Umbrella April 25, 2014
AC-CR001 Changing Room April 25, 2014
FV-CD2M CineDome®: medium April 25, 2014
AC-DUALSMKT DualFlash Adapter Kit April 25, 2014
FV-XTXS222KIT Extra Small LiteDome® Basic Kit April 25, 2014
AC-ODGRIDXS Extra Small Softbox Grid for OctoDome April 25, 2014
LP-FS3939KIT FirstStudio 39x39 inch LitePanel Kit April 25, 2014
DP-FSBGSPKT FirstStudio BackDrop Support Kit April 25, 2014
DP-FSPDKTLG FirstStudio Large Product Kit April 25, 2014
DP-FSPDKT FirstStudio Product Kit April 25, 2014
DP-FSPTKT FirstStudio® Portrait Kit April 25, 2014
BG-FLEXDROP FlexDrop® April 25, 2014
AC-B222HNDLE GripHandle April 25, 2014
AC-GRIDL Large SoftBox Grid April 25, 2014
AC-ODGRIDL Large SoftBox Grids for OctoDome April 25, 2014
DL-184174SL LiteDisc Oval 41"x74” SunLite April 25, 2014
XT-20XTXS LiteDome®: extra small April 25, 2014
LP-BA3939FR LitePanel 39 x 39 inch Aluminum Frame April 25, 2014
LP-BA3972FR LitePanel 39 x 72 inch Aluminum Frame April 25, 2014
LP-BA7777FR LitePanel 77 x 77 inch Aluminum Frame April 25, 2014
LP-3939WT LitePanel Fabric Translucent 39 x 39 inch April 25, 2014
LP-3972WT LitePanel Fabric Translucent 39 x 72 inch April 25, 2014
LP-7777WT LitePanel Fabric Translucent 77 x 77 inch April 25, 2014
LP-3939WB LitePanel Fabric White/Black 39 x 39 inch April 25, 2014
LP-3972WB LitePanel Fabric White/Black 39 x 72 inch April 25, 2014
LP-7777WB LitePanel Fabric White/Black 77 x 77 inch April 25, 2014
LP-3939WG LitePanel Fabric White/Gold 39 x 39 inch April 25, 2014
LP-3972WG LitePanel Fabric White/Gold 39 x 72 inch April 25, 2014
LP-7777WG LitePanel Fabric White/Gold 77 x 77 inch April 25, 2014
LP-3939WS LitePanel Fabric White/Silver 39 x 39 inch April 25, 2014
LP-3972WS LitePanel Fabric White/Silver 39 x 72 inch April 25, 2014
LP-7777WS LitePanel Fabric White/Silver 77 x 77 inch April 25, 2014
LP-3939ZZ LitePanel Fabric White/Soft Gold 39 x 39 inch April 25, 2014
LP-3972ZZ LitePanel Fabric White/Soft Gold 39 x 72 inch April 25, 2014
LP-PANELKIT1 LitePanel Kit April 25, 2014
LP-PANELKIT77 LitePanel Kit: 77x77 inch April 25, 2014
LP-GRIDS LitePanel® Grids April 25, 2014
LP-SWVLHRDWR LitePanel® Hardware April 25, 2014
AC-LRCAMADPT LiteReach® Camera Adapter April 25, 2014
AC-LTREACHPLS LiteReach® Plus April 25, 2014
LP-3939LRKIT LiteReach® Plus with LitePanel® Kit April 25, 2014
ST-MD LiteRoom: medium April 25, 2014
FV-XT2MLDKIT Medium LiteDome Deluxe Kit April 25, 2014

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